
MacGyvered solutions and SOPs
It’s common to MacGyver things together to make a process work. While a MacGyvered process — using what you have on hand to make things work — can be ingenious, it can also present a quality challenge for a Standard Operating Procedure (SOP) muddied by the ingenuity.

Is there a confidentiality crisis in your workflow?
I am convinced these types of breach-of-trust scenarios occur in offsite work spaces all over the United States multiple times every day, and they reveal a new dimension for workflow considerations: work location confidentiality risk.